Shipping policy

 

Shipping Policy

Order Processing

At New Age Magic, we take great care in preparing your art for shipment. Please review our shipping policy to understand how we handle and deliver your orders.

Processing Time

  • Order Processing: All orders are processed within 7-10 business days. Orders are not processed or shipped on weekends or holidays.
  • Custom Orders: If you have placed a custom order, processing may take longer. You will be notified of the estimated processing time when your order is confirmed.

Shipping Methods and Delivery Times

We offer several shipping options to ensure your canvas roll reaches you safely and promptly:

  • Standard Shipping: Delivery within 7-14 business days.
  • Express Shipping: Delivery within 3-7 business days.

Please note that delivery times are estimates and may vary depending on your location and any unforeseen delays with the shipping carrier.

Shipping Rates

Shipping rates are calculated at checkout based on the size of the canvas roll, weight, and destination. You will be able to see the shipping cost before finalizing your purchase.

Packaging

Your art will be carefully rolled and packaged in a sturdy tube to protect it during transit. This ensures that your canvas roll arrives in perfect condition and is ready for framing upon receipt.

International Shipping

We are pleased to offer international shipping. Please be aware that international shipping times may vary based on the destination country and any customs processes. The customer is responsible for any customs fees, duties, or taxes that may apply.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment online. If you do not receive a tracking number within 7 business days of placing your order, please contact us at [Your Customer Service Email].

Shipping Address

Please ensure that the shipping address you provide is accurate and complete. New Age Magic is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments

  • Lost Shipments: If your package is lost in transit, please contact us at hello@newagemagic.com , and we will work with the shipping carrier to locate your package. If the package cannot be found, we will issue a replacement.
  • Damaged Shipments: If your canvas roll arrives damaged, please follow our Return Policy for instructions on how to report and document the damage to receive a replacement.

Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact our customer support team at hello@newagemagic.com. We are here to help and ensure your satisfaction with our products and services.

Thank you for choosing New Age Magic. We appreciate your business and look forward to providing you with beautiful art for your home or office.